Repair Policy and Instructions
At Copper River Bag Co., we take pride in the quality and craftsmanship of our leather bags, and we stand behind them with a 100-year warranty. If, during this warranty period, you encounter any issues related to materials or workmanship, please contact us immediately so we can assist you.
To initiate a repair, please follow the instructions below:
1. Send us an email at [firstname.lastname@example.org], clearly indicating the problem you are experiencing. Please make sure to include the order number or the name of the original purchaser if it was received as a gift.
2. We kindly request that you attach detailed pictures showing the specific area of concern. This visual documentation will help us assess the issue accurately and determine the most appropriate course of action.
3. Based on the evaluation of the problem, Copper River Bags may suggest that you have a qualified local leather or shoe shop repair the item, considering factors such as customer convenience and shipping fees. If this option is recommended, we will promptly reimburse you upon receiving proper repair documentation from the repair shop.
4. If it is determined that the item needs to be sent in for repair, please mail it to the following address: Copper River Bags LLC, Attn: Repairs, 403 Chestnut St, Corbin CA 40701.
5. Once we receive your leather goods, please allow 2-6 weeks for the repair process to be completed, after which the item will be returned to you in its restored condition.
Please note the following:
- Our repair policy does not cover normal wear and tear, as these are handmade items that naturally develop character and patina over time.
- We do not offer refunds; instead, we provide store credit as explained in our store credit policy.
- For more information on refunds, please refer to our refund policy.
For any additional inquiries or assistance regarding repairs, please contact our customer service team at [email@example.com]. We are here to address your concerns and ensure a seamless repair experience.
If you need to return an item for reasons other than repair, please contact us via email at [firstname.lastname@example.org] prior to sending it back. Our customer service team will provide you with further instructions and assist you accordingly.
Please send all returns to the following address:
Copper River Bag LLC
Attn: Returns or Exchange or Repair
403 Chestnut St, Corbin CA 40701
In the event that you receive a damaged item, we kindly request that you contact our Customer Service immediately. Please do so within 48 hours of delivery or after opening the package. To assist us in addressing the issue, please provide the following information:
- Original order number
- Short description of the issue
- Email a photo of the issue to [email@example.com]
- Email a copy of your original purchase order
If the packaging shows signs of extensive damage, we recommend refusing the order and contacting our Customer Service immediately.
Thank you for entrusting us with your Copper River Bag, and we appreciate your support of our small business.