Refunds and Exchanges
- WITHIN 7 days: refund ( less shipping charges). if your bag has been cut and is in production or if your bag has been shipped there will be a 12% RESTOCK FEE****
(Note: Refunds can take up to 60 days to process)
- AFTER 7 DAYS: there will be online store credit only!
- AFTER 30 days: NO REFUNDS
(Please Note: We use Full grain leather with perfect imperfections. Leather may contain branding marks, scrapes and scars that give each bag it’s own character and address to it’s beauty over time. These scars and scrapes are not reasons to return or repair your bag. Please understand these imperfections are the reason our bags are so popular and sought after so enjoy your bag.)
- Non-refundable items:
* Used items
* Custom items and items with personalizations
* Items held for 30 days or more (Store wide credit may be issued)
* Gifted items, refunds and store credit are issued only to original purchasers. (with in 30 days of purchase)
* Custom Fees incurred from your own government taxes cannot be submitted for reimbursement.
* All products sold as seconds. All seconds sales are final, all custom work is final. (non refundable)
* All international orders are final.
*Amount paid refunded (discounted price), refund policy applies.
Price changes Credit :
From time to time we may adjust our pricing due to the rise and fall of leather costs. When this happens we will extend a 14 day online store credit for the difference you payed. This online store credit is good for purchases store wide and can not be combined with any discounts or coupons.
To collect your credit you must contact us via. (firstname.lastname@example.org) within 14 days of your purchase.
contact us by email email@example.com